Service Delivery Manager - Asset Management Solutions

Location: Hamilton, Ontario
Job title : Service Delivery Manager – Asset Management Solutions
Business unit : AMS
Job location Hamilton
Name and description of the company:
Dedicated in improving business performance, The Createch Group, a Bell Canada company, is a Canadian leader in supply chain optimization. Since 1993, the consulting firm offers services in manufacturing and logistics performance, process reengineering, asset management optimization, change management, ERP and information technology solution implementation.
Job duties/accountabilities:
The Service Delivery Manager will be responsible for driving the business unit strategy and tactics around professional services and support. In conjunction with the Executive team, the incumbant will ensure that the following areas are aligned with business and customer needs: consulting services, product implementation and customer support.
Main responsibilities
  • Planning all AMS resource requirements, including sub-contracting requirements;
  • Ensuring the delivery quality of our professional services across active and upcoming projects, and leading improvement efforts if necessary;
  • Supporting pre-sales activities of our team when related to business solution development, evaluating delivery capacity.
  • Developing our strategy around professional services to maximize revenue and customer satisfaction;
Other responsibilities
  • Mentoring Project Managers;
  • Perform project Reviews;
  • Develop and enhance the service offering;
  • Develop and document processes around service delivery;
  • Participate in Bid Reviews;
  • Participate and follow up of the budget
  • Responsible for various internal projects;
  • Maintain hard-backlog of revenues;
Essentials skills /competencies
  • Master’s degree in business, IT, engineering;
  • 15 + years of progressive business experience, (including experience in a leadership role, responsible for team performance, experience in organizational development at senior levels);
  • Good interpersonal skills to work as a team member and as a liaison with customers;
  • Strong communication, presentation, organization and planning skills;
  • Strong experience with an IT consulting firm;
  • Excellent oral and written communication skills.
Preferred skills/competencies
  • PMP certification;
  • Knowledge of the enterprise solutions landscape, IBM Maximo specifically or another EAM would be an asset.
  • A high level of energy with a results-driven attitude in a fast-paced environment;
  • Good interpersonal skills to work as a team member and as a liaison with customers;
  • Confident, proactive – skilled in taking initiative, assessing requirements, coming up with plans and taking the lead in making plans reality;
  • The versatility to think strategically and develop new ideas.
Working conditions:
The Createch Group offers competitive salaries and equal opportunities for all. If you feel motivated by stimulating challenges and meet the requirements, don’t wait! Send us your CV.
Please note that only applicants selected for interview will be contacted.
The masculine and feminine used in this job offer refer equally to employees of both sexes and in no way represent a particular distinction based on gender. Createch Group is an equal opportunity employer.
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